This Privacy Policy explains how MelBet (referred to as “we”, “us”, or “MelBet”) collects, uses, stores, and protects the personal information and data you provide while using our services. We are committed to handling your data responsibly and transparently to maintain a trustworthy relationship with you.
By accessing or using the MelBet website (hereinafter referred to as the “Website”) or providing your information to us through any other means, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this policy, we kindly ask that you refrain from using the Website or submitting any personal information to us.
Information We Collect and How We Use It
We may collect, process, and use the following types of information about you:
- Information you voluntarily provide — including any data you submit when filling out forms on the Website, registering an account, making deposits or withdrawals, or communicating with us via email or other channels.
- Correspondence records — any communication between you and MelBet, whether through the Website chat, email, telephone, live support, or any other means.
- Transaction details — information related to bets placed, payments made (including card and online payment data), withdrawals, and other financial activities carried out on the platform.
- Technical and usage data — details of your visits to the Website, such as traffic data, IP address, location information, browser type, device information, username, login times, pages viewed, and other communication data.
We use your personal information for the following legitimate purposes:
- Processing your bets, deposits, withdrawals, and all related card or online payment transactions.
- Creating, maintaining, and managing your MelBet account throughout its lifecycle.
- Meeting our legal and regulatory obligations, including identity verification, age checks, and responsible gambling requirements.
- Conducting customer analysis, research, and service improvement to better understand user preferences and enhance your experience.
- Providing you with personalized information about promotions, bonuses, new features, products, and services — but only where you have given your explicit consent.
- Monitoring account activity and transactions to detect and prevent fraud, suspicious betting patterns, money laundering, and other prohibited activities.
- Communicating with you via instant messengers such as Telegram, Facebook Messenger, WhatsApp, Viber, or other similar platforms. When using these services, we may share your phone number with the respective messenger’s API strictly in accordance with their own privacy policies.
You have full control over marketing communications. You can unsubscribe from any promotional newsletters or messages at any time by following the instructions provided in each communication or by contacting our support team.
Disclosures and Sharing of Information
We may disclose your personal information, including betting history and transaction data, to relevant sporting bodies, regulatory authorities, or law enforcement agencies (such as the police) when necessary to investigate or prevent fraud, money laundering, match-fixing, or other illegal activities.
Additionally, your personal data may be shared with third-party service providers only when required for the technical operation of specific services — for example, when we use messenger APIs (Telegram, WhatsApp, Viber, Facebook Messenger, etc.) to communicate with you. In such cases, sharing is carried out strictly in compliance with the privacy policies and security standards of those respective platforms.
We do not sell your personal data to third parties for marketing purposes.
Data Security
MelBet takes the security of your personal information very seriously. We implement all reasonable technical and organizational measures required by applicable law to ensure that your data is accurately recorded, securely stored, and protected against unauthorized access, alteration, disclosure, or destruction.
We use advanced 128-bit Secure Socket Layer (SSL) encryption technology combined with robust firewall systems to protect sensitive information during transmission over the internet to our secure servers.
While we employ industry-standard security practices, please note that no method of transmission over the internet or electronic storage is 100% secure. Any information you transmit to us is done at your own risk. However, once we receive your data, we apply strict procedures and security features to prevent misuse, loss, or unauthorized access.
Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When it is no longer needed, it is securely deleted or anonymized.
Updates to This Privacy Policy
We may update or revise this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service features. Any updates will be posted on this page with the revised version clearly dated.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of the Website after any changes have been posted constitutes your acceptance of the updated policy.